Brookshire Charter Tours is a family owned and run business specializing in motorocoach transportation with over 12 years experience. We have an outstanding safety record for both our vehicles and our drivers. We know our family is driving members of your family! And we take that responsibility seriously.
|Department of Transportation||Department of Defense|
|Brookshire Charters currently has the highest DOT (Department of Transportation) safety rating. Maintaining this rating requires a strong commitment and dedication to driver training, maintenance of our vehicles, and record keeping. DOT Safety Audits are performed without notice and at random.||Issued by the Military Traffic Management Command, Brookshire Charters received a top rating on its Facility, Terminal, and Equipment Inspection. Maintaining this rating indicates that we are in compliance with both the Code of Federal Regulations and the Military Bus Agreement. Brookshire Charters is proud to be approved to transport our military troops.|
Brookshire Charter Tours driving staff meets or exceeds all Federal Department Of Transportation standards in regard to motorcoach operation. Each of our applicants is given a pre-employment DOT physical and drug test before beginning work. Our drivers must maintain required DOT qualifications for commercial drivers including active physical, MVR check, and random drug testing.
In addition to federal required standards each Brookshire Charter Tours driver is subjected to thorough background checks including work, and criminal history.
At Brookshire Charter Tours we do not hire inexperienced commercial drivers. Each driver has a CDL license and is experienced before employment with Brookshire Charter Tours.
Our drivers are partnered with a more senior driver to begin actual assignments and are carefully assigned to trips to slowly increase their skill level.
Regular safety meetings include customer service, coach operation, and safety training.
If you are interested in becoming a motorcoach operator, please contact firstname.lastname@example.org.
The Van-Hool is one of the latest in luxury motorcoach buses. The coach is fully equipped with safety features and technology that you expect in premium equipment. Along with clean restroom facilities, you also have access to wi-fi and outlets. These are two of the most sought out features among our customers and we are happy to provide both with our rental services. Our bus seats up to 60 passengers. In additions, the bus comes equipped with TVs with DVD player.
A non-refundable deposit of 20% per charter bus is due ten (10) days from the date of the contract or the charter reservation may be cancelled without notice.
The final balance is due to this office in full twenty-one (21) days prior to the departure date. All monies are non-refundable after final payment is received. NO EXCEPTIONS!
Payments may be made by cash, check, money order, cashier’s check and credit card (Visa, MasterCard, American Express, and Discover). Checks will only be accepted from the Chartering Party. Checks will not be accepted for payment less than fourteen (14) days prior to the scheduled departure date. There is a $100 returned check fee. A copy of the credit card used for payment, as well as a copy of the driver’s license of the card holder, will be requested for all payments made less than twenty-one (21) days prior to departure or for any payment being made by any person other than the Chartering Party. This request is non-negotiable!
Any cancellation will result in the loss of all monies paid towards the trip. If you are aware that your trip is not materializing, please call us to cancel as soon as possible.
It is the responsibility of the Chartering Party/Group Leader to provide a detailed itinerary of your plans that involve motor coach transportation. This itinerary should include the desired departure point and time, destination, stopovers, and any side trips along the way. This will enable us to verify the charges quoted and properly prepare your coach operator for the trip. We request that this information be provided atleast two (2) weeks prior to the departure date. Prices are subject to change based on the final itinerary.
Changes/Additional and Unforeseen Costs
Any change in service at the request of the Chartering Party/Group Leader that results in an increase in miles or hours over that of the contracted service may result in an additional charge. The Chartering Party/Group Leader agrees to sign trip sheet upon the request of the driver for confirmation of service completion time. Overtime will be permitted, upon vehicle availability, and rounded off to the next hour. Availability of overtime is not guaranteed. Only the company dispatcher has the authority to allow overtime on any vehicle in the Brookshire Charter Tours fleet. Tolls, parking charges, and reserving and paying for driver accommodations in the event of an overnight trip, etc., will be the responsibility of the Chartering Party unless otherwise stated. Any additional fees unforeseen prior to the departure of the charter are the responsibility of the Chartering Party.
The Federal Department of Transportation has adopted safety regulations that prohibit drivers to be on duty more than fifteen (15) hours per day, ten (10) of which are for driving (including a thirty (30) minute pre and post trip vehicle inspection). The driver must be given eight (8) consecutive hours off before resuming duties. If your itinerary requires additional service time, you will be charged accordingly for relief drivers.
Brookshire Charter Tours reserves the right to sell and /or update any model of vehicle in its inventory. Specific vehicle requests are not guaranteed. The company also reserves the right to replace a contracted bus type/size with one of equal or greater value in the event it becomes necessary in order to fulfill the requirements of the contract.
Personal Property/Lost and Found
Neither the company, its agents or employees shall be liable for any personal property of the Chartering Party or the Chartering Party’s guests, which are misplaced, damaged or left in the vehicle. If you have lost or misplaced an item and believe it may have been left on one of our buses, you may contact our office and you will be transferred to our Lost and Found voicemail. Please be sure to have your Charter Number, the date and destination of your trip, and the name of the group the reservation was made under, along with a detailed description of the item you are missing. Due to the high volume of lost items and inquiries regarding these items, we are unable to respond to every inquiry and will return your call only if your item is found. It may take up to 7 days to locate an item.
Damage to Motor Coach
Buses offered for charter services are carefully inspected by the carrier prior to assignment, therefore, any damage to the equipment which is caused by a member of the Chartering Party shall be the responsibility of the chartering party and the costs of the repairs shall be paid by the group. Also, a $200.00 minimum fee will be charged for excessively spilled liquids, removal of foot prints or other marks, stains from the upholstery, and any cleaning brought on by an illness of any cause. A security deposit of $500.00 may be requested at the discretion of Brookshire Charter Tours and will be available for refund upon completion of the charter when the bus has completed its service and does not require professional cleaning or damage repairs.
We agree to make every effort to carry out the provisions of the agreement, but it is distinctly understood that we shall not be liable for delays caused by accidents, breakdowns, and bad conditions beyond our control and we do not guarantee to arrive or depart from any point at a specific time. In the event of mechanical failure, driver illness, or any other emergency preventing the operation of a bus, the bus operating company is to be given a reasonable time for repairs or replacement of the bus or driver at its own discretion. Brookshire Charter Tours shall not be liable for the loss of any personal property or damage to any personal property. Brookshire Charter Tours reserves the right to lease equipment from other companies in order to fulfill this contract if necessary.
Please make sure you review the contract and understand it completely before signing. Please note that your signature on the contract actually reserves the motor coach and guarantees your reservation; however, if the contract is not signed and returned with your deposit within fourteen (14) days of booking, Brookshire Charter Tours reserves the right to release the bus or bus(es) without notice.
Brookshire Charter Tours is a proud member of the following organizations:
|North Carolina Motorcoach Association||United Motorcoach Association||American Bus Association||Haywood County Chamber of Commerce|